Booking Policies

All reservations must be PAID IN FULL at the time of booking.

Once payment has been made, a confirmation/ticket will be e-mailed to you, in addition to program details and a gps address for navigation to our facility.

If you have any questions our reservation specialists are available via live chat from our website or by telephone at 305-451-4060 from 8:00 am until 5:00 pm (EST) daily.

RESCHEDULING: There is no penalty incurred when rescheduling a swim to an earlier date or time (subject to availability). However, rescheduling to a LATER date or time LESS THAN 48 HOURS prior to your swim will incur a $10 PER SWIMMER rescheduling fee.

CANCELLATIONS: Reservations cancelled more than 7 days will receive a full refund, less a $10 service charge. If a reservation is canceled less than 7 days, but more than 24 hours prior to the swim, 50% of all charges will be refunded. PLEASE NOTE: NO REFUNDS WILL BE ISSUED FOR CANCELLATIONS MADE LESS THAN 24 HOURS PRIOR TO A SWIM PROGRAM OR FOR PARTICIPANTS WHO DO NOT SHOW UP FOR THEIR SCHEDULED SWIM.

DELAYED ARRIVAL: If you encounter any transportation or travel delays on your way to Dolphins Plus, please call us to inform us of the delay. It MAY be possible to reschedule you to a later day or time to avoid being a “no-show”. We urge you to be early or on time. Our program times are non-negotiable. In order to ensure the health and well being of our dolphins, we cannot delay our program – NO EXCEPTIONS!

Upon acceptance to one of our classes, you are required to submit a 50% deposit to confirm your spot in the requested class. The remaining balance for the class is due 30 days prior to the class start date. If payments are not made in full at this time, your deposit will NOT be refunded, and your application will be terminated. All cancellations must be made in writing (e-mail is acceptable, upon confirmed receipt of message). If a confirmed reservation is canceled no less than 60 days prior to the class start date, a full refund will be given (deposit and tuition, where applicable). If a reservation is canceled less than 60 days, but more than 30 days prior to the class start date, tuition (if applicable) and 50% of the deposit will be refunded. No refunds will be given for cancellations made less than 30 days prior to the class start date. If a student must cancel during this time, all deposit and tuition fees will be withheld. No exceptions!

In the event that the class minimum requirement of 4 students is not met by 30 days prior to the program start date, the class will be canceled. All students/parents will be contacted immediately, and a full refund will be issued.