Booking Policies

Our policies

Booking Policies

Payment in full is required to complete a reservation.  Once payment and the reservation is complete, a confirmation e-mail will be sent, with instructions and details including a gps address for navigation to our facility.  If you have any questions our Guest Service Specialists are available via live chat from our website or by telephone a 305-451-1993 from 8:00 am until 5:00 pm (EST) daily.

RESCHEDULING: The first reschedule is done at no additional charge.  Any additional reschedules are $25.00 each.  Rescheduling is done by phone at 305-451-1993.

Standard Cancellation policy:

  • Reservations cancelled more than 7 days prior to the program date will receive a full refund. 
  • Reservations canceled less than 7 days, but more than 24 hours prior to the program date will receive a refund of 50%.
  • Reservations canceled less that 24 hours prior to the program date are non refundable. 
  • No refund will be issued for guests who do not show for their scheduled program.
  • Please also note that the online booking fee is non refundable.

DELAYED ARRIVAL: If you encounter any transportation or travel delays on your way to Dolphins Plus, please call us to inform us of the delay. It may be possible to reschedule you to a later day or time to avoid a non refundable cancellation.  We urge you to be early or on time. Our program times are non-negotiable. In order to ensure the health and well being of our dolphins, we cannot delay our program – NO EXCEPTIONS!