Frequently Asked Questions

Are reservations required?

Reservations are highly recommended to guarantee your spot. While walk-ins are welcome, availability is limited and programs may be fully booked upon arrival, which could prevent participation.

Reservations can be made online by clicking the Book Now button, in person, or by phone at 305-451-1993.

What is your cancelation policy?

Payment & Cancellation Policy
Full payment is required to confirm your reservation. Once your reservation is made, the following cancellation policy applies:

7 days or more notice: Full refund
Less than 7 days’ notice: 50% refund
24 hours or less notice: Non-refundable

What if it rains?

Our programs operate rain or shine as long as the water temperature is 55°F or higher. For safety, sessions may be delayed in the event of lightning, but most storms in the Keys pass quickly.

If we need to cancel your session due to weather, you may choose between rescheduling or receiving a full refund.

What do you recommend for sun protection?

What do you recommend for sun protection?
Please bring a towel and bathing suit for your visit. For sun protection, we highly recommend wearing a long-sleeve rash guard. If sunscreen is needed, please use a mineral-based sunscreen to help protect our marine environment.

Both rash guards and mineral-based sunscreen are available in our gift shop. Our sunscreens are made with natural, biodegradable ingredients and have been tested safe for fish and coral larvae.

Once you make your reservation, we will send you a 20% off coupon code for our online store to purchase rash guards and sunscreen. Simply select in-store pickup at checkout, and your items will be ready for you when you check in.

Are my friends and family allowed to watch my encounter?

Yes! Spectators are welcome.

• Adults: $10

• Children: $5

• Children 6 and under:

FreeSpectators must remain in designated viewing areas. For safety reasons, docks and training platforms are reserved for program participants and staff only.

Are we allowed to take a phone or camera in the water? Can we take our own photos?

For the safety of our animals and guests, personal cameras, phone and other similar devices are not allowed in the water. The only possible exception is a GoPro-style camera with a head strap. If you bring one, our Animal Care staff will inspect it and determine if it is appropriate for in-water use.

If you have spectators in your party, they are welcome to bring a take photos and video from the designated viewing area, though shots may be at an angle or from a distance depending on where participants are located in the lagoon.

We offer digital photo packages as an optional add-on to any reservation. Your package includes a digital gallery of professional photos from your encounter, delivered via email with unlimited downloads.

Why must I wear a flotation vest?

All in-water participants are required to wear a flotation vest. The vest allows you to remain comfortably in the water so you can focus on connecting with the dolphins safely and confidently.

Creating a safe environment for both guests and dolphins allows meaningful moments that inspire appreciation for these remarkable animals.

Are pregnant guests allowed to participate?

Pregnant women are not permitted to participate in our in-water encounters. They are welcome to participate in our dockside and paint programs.

There is no scientific evidence that dolphins behave aggressively toward pregnant individuals. However, we follow strict safety protocols for all guests.

What should we expect during our encounter?

All encounters begin with an educational briefing covering dolphin biology, behavior, and marine conservation.

This educational foundation is central to our mission to Educate. Inspire. Conserve. We believe meaningful interaction begins with understanding.

Guests then participate in a hands-on interactive experience. Programs are based on a set number of behaviors rather than time, ensuring each participant enjoys a similar experience.

How long will the program last?

The full experience (check-in, education, dolphin interaction, and checkout) lasts approximately 60 + minutes. Time in the water varies depending on group size and dolphin participation.

Dolphin participation is voluntary. Dolphins may take short breaks, which can extend water time while ensuring everyone completes their behaviors.

What is the difference between the Shallow Water Encounter and the Signature Swim?

Shallow Water Encounter

Guests stand comfortably on a submerged platform
Includes hands-on behaviors such as rubs, handshakes, and kisses

Signature Swim

Guests stand comfortably on a submerged platform
Includes hands-on behaviors such as rubs, handshakes, and kisses
Moves into deep water mid-session for two high-energy behaviors such as dorsal tows and foot pushes

Where did your dolphins come from?

Our original dolphins were collected from Sarasota Bay in the late 1970s and early 1980s under federal permits. Over time, our family has grown through successful births.

We have also provided temporary care for rescued marine mammals, including a rehabilitated dolphin and two non-releasable sea lions.

Do the dolphins eat the fish in the lagoon?

Yes. While their primary diet is provided by trainers, dolphins may also opportunistically catch fish and crustaceans in the natural lagoon.

Do the dolphins choose to participate?

Yes. Participation is voluntary. If a dolphin chooses not to engage, they may simply swim away.

We are committed to ethical training practices rooted in positive reinforcement. By prioritizing choice and welfare, we strive to educate our guests about responsible animal care and inspire respect for marine life.

Are the dolphins bored?

No. Dolphins participate in multiple daily sessions including guest interactions, enrichment, husbandry training, research, and social time. The natural lagoon environment also provides ongoing stimulation.

Providing mental and physical enrichment is part of our ongoing commitment to conservation through education and exemplary animal care.

Is there enough space for the dolphins?

Our lagoons exceed USDA space requirements. Depth ranges from 5 to 18–20 feet, providing swimming and diving variability appropriate for coastal Atlantic bottlenose dolphins.

How are the dolphins trained?

We use positive reinforcement training. Desired behaviors are rewarded with:

Primary reinforcement (food)
Secondary reinforcement (tactile praise, toys, social interaction)

Dolphins receive reinforcement throughout the day, separate from guest sessions.

Do dolphins heal people?

Dolphins do not heal people. However, like many animals used in Animal-Assisted Therapy, they can serve as powerful motivators in therapeutic settings.

Do dolphins rescue drowning people?

There are anecdotal stories, but limited verified scientific evidence of dolphins intentionally rescuing humans. While dolphins may display altruistic behavior toward other dolphins, such behavior toward humans is not well documented.

What are the biggest threats to dolphins?

Human activity remains the primary threat, including:

Fishing gear entanglement (bycatch)
Marine debris
Pollution and toxins
Vessel strikes
Habitat destruction
Climate change

Through awareness and responsible choices, each of us can play a role in protecting marine mammals and their habitats. Conservation begins with education — and action.

If dolphins are nearby, are there no sharks?

Not necessarily. Dolphins and sharks often share the same waters. While sharks may occasionally prey on dolphins, the two species commonly coexist.

How can I become a dolphin trainer?

Most marine mammal professionals hold a bachelor’s degree in fields such as biology, marine biology, psychology, or zoology.

Strong candidates typically have:

Internship experience at accredited facilities
Broad animal care experience (zoos, aquariums, dog training, etc.)
Excellent swimming skills (SCUBA certification preferred)
Professional involvement in organizations such as IMATA

Gaining hands-on experience and staying current on marine mammal research are essential steps.